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The refund of booking amount can be processed after deducting of INR.150 as a cancellation fee (applicable for online vehicle booking). Booking Amount shall be refunded by TES Electric Pvt Ltd after deduction of cancellation fee.

If any online booking amount and other amount paid by the Customer to the TES Electric Pvt Ltd   towards the price of the TES Dude Two wheeler, The Customer has to claim the said amount from the TES Electric Pvt Ltd   and no online transaction shall be made in this regard. No cash payments would be made by the TES Electric Pvt Ltd   to the Customers. TES Electric Pvt Ltd Shall pays back the booking amount through bank cheque on the name of customer only.

In the case of financed orders, cancellation request shall be sent to the TES Electric Pvt Ltd   through the financing entity and refunds will be made by the TES Electric Pvt Ltd   to the concerned financing entity only.

The Notice of cancellation should be sent to the TES Electric Pvt Ltd   together with the electronic customer copy of the Order Booking Form if any and the payment receipt. Once cancelled, Customer Order cannot be reinstated at the same Booking Reference Number.

No cancellation of any booking shall be entertained after generation of Invoice in the name of the customer by the TES Electric Pvt Ltd for any reason.